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We’re here to help
Personal support for your order, delivery and returns.
How can we help?
Complete the form below and include your order number if your request relates to an existing order.
Everything you need to know
Transparent delivery times, secure payments and a clear 14-day return policy — so you can shop with confidence.
01 Why can delivery take longer than expected?
Most of our orders are delivered across Europe. Cross-border transport, high-demand periods and processing by local delivery partners can occasionally extend the estimated delivery time.
We sincerely apologise if your order takes longer than expected. Every order is carefully prepared and dispatched as quickly as possible.
02 What are the estimated delivery times?
We currently offer the following estimated delivery options throughout Europe:
Delivery times are estimates and may be extended during particularly busy periods, public holidays or carrier delays.
03 Is my payment secure?
Yes. Your payment is completed through a protected and encrypted checkout. Payment information is securely processed by the payment provider selected during checkout.
04 Can I pay later with Klarna?
When Klarna is available for your country and order, you can select it directly during checkout. The available Klarna payment options and approval are managed securely by Klarna.
05 How long do I have to withdraw from my purchase?
You have the right to withdraw from your purchase within 14 days of receiving your order.
After informing us of your withdrawal, the goods must be returned within a further 14 days.
06 What conditions apply to returned items?
Returned items must be unworn, unwashed, undamaged and complete. All original labels must remain attached to the item.
Items that have been worn, washed, damaged or heavily soiled may be excluded from return for hygiene and condition reasons. Custom-made or personalised goods are also excluded from the right of withdrawal.
07 Who pays the return shipping costs?
The customer is responsible for the direct cost of returning the goods.
Please contact our team before returning your order so your request can be correctly assigned and processed.
08 How and when will I receive my refund?
Eligible refunds are processed within 14 days. Unless otherwise agreed, the refund is issued using the same payment method used for the original purchase.
The refund includes the original standard delivery costs. Additional costs resulting from choosing a more expensive delivery option are not refunded.
Your order may take a little longer than expected
Due to unusually high demand, some orders are currently taking longer to process and deliver than originally planned. We sincerely apologise for the delay and truly appreciate your patience.
Our team is working carefully to prepare and dispatch every order as quickly as possible. As soon as your order has been shipped, you will automatically receive an email containing your tracking information.
Please use our contact form and include your order number so our team can assist you as quickly as possible.